Returns & Exchanges

At USA Hockey Shop, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused and tagged merchandise. If your equipment doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or full refund.

1

Initiate Your Request

Log into your account or use our guest portal to enter your order number and zip code to select the items you wish to return.

2

Package Your Gear

Place the items in their original packaging, ensuring all tags are attached and equipment like sticks or skates are securely wrapped to prevent damage.

3

Print and Ship

Download and print your prepaid shipping label from our portal, affix it to your package, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing